Title | Learning Lessons From A Successful Oculoplastic-Dermatology Partnership: What Attributes Of Patients’ Experience Are Earning 100% Patient Satisfaction At A Tertiary Centre for Mohs Surgery? |
Submitted by | Jessica Best |
Abstract Number | 356 |
19-170 | |
Review Result | poster presentation |
Purpose | The Mohs Surgery Pathway (MSP) at Sheffield Teaching Hospital’s is an example of successful inter-specialty partnership. Over the course of 8 months, Oculoplastic surgeons reconstructed 19% of cases. The Friends & Family Test (FTT)1 is now used to determine commissioning. RCOphth recommend annual patient experience data colleection2 . On FTT completion, 100% of patient’s using this service would recommend it. We highlight a ‘model’ for a successful inter-specialty service. |
Methods | 8 month prospective study determining patient-identified factors to improve patient experience during the MSP. 45 patients completed questionnaires to record pre-, intra- and post-operative experience. The systems pathway to address the patient experience challenges will be outlined. |
Results | Pre-operatively, 100% of the cohort felt involved in their treatment decision, and rated pre-operative information as at least very good. Intra-operatively chair ergonomics were highlighted. Pain during the procedure varied widely with 46% scoring the local anaesthetic injection pain >4/10. Post-operatively, 13% of patients reported a post-operative concern of which 75% were resolved via the helpline. |
Conclusion | Use of multiple appointments facilitating manageable information transfer during pre-operative counselling was well received. Comfortable and aesthetic recovery facilities importance was highlighted. Robust pre-operative counselling is important to create appropriate patient expectations. The provision of a helpline run by a lead specialty facilitates an effective support avenue. |
Additional Authors
Last name | Initials | City / Hospital | Department |
---|---|---|---|
Guha-Niyogi | B | Sheffield Teaching Hospitals | Ophthalmology |
Wiener | M | Sheffield Teaching Hospitals | Ophthalmology |
Clark | A | Sheffield Teaching Hospitals | Ophthalmology |
Athavale | P | Sheffield Teaching Hospitals | Ophthalmology |
Tan | J | Sheffield Teaching Hospitals | Ophthalmology |